The onboarding jobs RCLX's manager stopped doing

1. 01

   Writing a setup email for every rep

   Before. An email written for each rep, with their codes pasted in and the setup guide, plans and order flow PDFs attached. The same email, rebuilt for more than a dozen reps.

   Now. The rep gets a FiberPitch login on day one, and each setup job shows up beside the course when it comes due.

2. 02

   Sending six PDFs and hoping they got read

   Before. The PDFs that mattered most sat at the bottom of a download page nobody opened.

   Now. Each printout sits inside the course, next to the step it belongs to. The setup guide was cut to six pages.

3. 03

   Talking every rep through the YubiKey

   Before. No new rep got through security key setup without texting for help.

   Now. A walkthrough, one step per screen, with a Stuck sheet on every step that says what to do next. The steps match the printed guide number for number.

4. 04

   Reading back through a thread to find who is stuck

   Before. Every stuck screen landed as a text, and finding out who needed help meant scrolling back.

   Now. A rep taps Stuck, and the board shows the rep, the step and the day.

5. 05

   Keeping track of where each rep is in setup

   Now. The board shows each rep's setup stage on one line: no setup taps yet, CLEAR done and waiting, dealer code in, logins working.

1. 06

   Giving the same coaching call again and again

   Before. Calling new reps one by one, the same weak spot came up on almost every call: the whole pitch, in order, at a real door. The same call got given twice in one day.

   Now. Twelve practice doors, each one a real recorded door, and 40 role-play moments where the rep says the line out loud before hearing what was said.

2. 07

   Assigning homework after coaching calls

   Before. The board could assign a rep follow-up drills after a call, which was one more job on top of the call.

   Now. Removed. The rep's reminder writes itself from the call notes.

3. 08

   Making sure no rep passed themselves

   Before. The final pass used a shared code that sat in the page source, where any rep could find it.

   Now. Only the rep's own manager can tap Passed, and it takes two taps.

4. 09

   Training reps who learn best in Spanish

   Now. Every lesson and every film's captions are in Spanish, one tap away. RCLX hires reps in the Rio Grande Valley.

1. 10

   Guessing who is putting in the work

   Before. From a group text, a rep who studied for a bit and went quiet looked the same as a rep working hard and stuck on a setup screen.

   Now. The board shows real time on task, the last thing each rep actually did, and films watched against their real length.

2. 11

   Checking in on every rep in training

   Now. A pre-field training lead makes those calls, working from the same board and seeing only their own reps. Coaching notes stay with the manager.

3. 12

   Shutting off a cut rep's training

   Before. Taking a rep off the roster left their login working.

   Now. A cut ends their access on the spot, and can be undone later for a real second run.

The RCLX story

• Part 1Getting new reps through T-Mobile Fiber setupFrom a hand-written email per rep to one step per screen.
• Part 2Turning filmed doors into practiceWhy the course teaches from real doors.
• Part 3Managing a class of new reps from one boardWhat the manager looks at, and why it can be trusted.
• Part 4The onboarding jobs the manager stopped doingYou are here.
• Part 5What a new rep getsThe first week, from the rep's side.

Want to work with RCLX? Visit rclx.us.