Who does what
Two people, one board
At RCLX, new reps are handled in two stretches. While a rep works through the course, a pre-field training lead calls them, checks in, and sees who is putting in the effort and who is not. Once the rep's credentials land and their pitch is passed, the manager takes over: turf, targets and the first days in the field.
Both work from the same board. The training lead sees their own reps. The manager sees everyone. Coaching notes stay with the manager.
What the board shows
Every rep, one line each
- 01
Where each rep is
Their stop in the course, lessons done out of their own course, practice doors passed, and whether the live pitch is still waiting on a manager.
- 02
Setup stage and Stuck taps
No setup taps yet, CLEAR done and waiting, dealer code in, logins working. A Stuck tap shows the step and the day.
- 03
Last seen
The last thing a rep actually did in the training. Not the last time they opened the page.
- 04
Real time on task
Time with hands on, quiet time with the course left open, films watched against their real length, and items done per hour.
- 05
Patterns across the class
Where reps stop, which films get skipped, which lines get missed, and the team median beside every rep.
The board shows plain numbers, not scores. Early versions gave each rep a readiness score and a written verdict. RCLX asked for every number on its own instead, so the manager can see the patterns for themselves.
Making the number honest
If a number decides who stays, it has to be right
Because RCLX uses course time to judge effort, FiberPitch went through what it measures, more than once, looking for anything that could make a rep look better or worse than they really were. Some of what turned up:
A rep who finished could still go quiet
Finishing the training used to rank above going silent, so a rep who cleared, never sold and vanished for 41 days sorted last, where nobody looks.
NOWA rep who goes quiet shows as quiet, whatever they finished.Scrubbing a film counted as watching it
Dragging to the end of a clip marked it done. All 22 films could be "watched" in about a minute.
NOWA film counts only with real playing time behind it, across sittings, and still counts for a rep who watches at double speed.The orientation lost six minutes
The eight-minute orientation video banked about two, because the page could not tell a rep was watching.
NOWThe video holds the clock open while it plays.Two windows, double the hours
A rep with the course open in two windows banked the same hour twice.
NOWOnly one window counts at a time."Last active" meant "last opened"
A rep who left a tab open looked active. A rep who opened the page and closed it looked busy.
NOWLast seen is the last real thing they did.Open is not the same as working
Time with the course open could pass for time spent learning.
NOWHands-on time, taps per minute and quiet time sit beside the total, so idle time shows as idle.
Running the roster
Tryouts first
The board opens on reps who are still in tryouts, because those are the ones still earning a spot. Reps who already made it are one tap away.
Taking a rep off the roster ends their access to the training on the spot. Some reps go quiet and come back, so a cut can be undone two ways: back where they left off, or back to the start of tryouts for a real second run.
An earlier version put a strip of alerts across the top of the board. It repeated what the rep list already said, so it was taken out. The board leads with the reps.
When the current course launched in October 2026, every rep's history from the first version came with it: 78 reps and 159 hours, counted on October 25, so the manager did not lose sight of anyone who trained before the switch.
The demo runs on made-up reps and made-up numbers.
The RCLX story
- Part 1Getting new reps through T-Mobile Fiber setupFrom a hand-written email per rep to one step per screen.
- Part 2Turning filmed doors into practiceWhy the course teaches from real doors.
- Part 3Managing a class of new reps from one boardYou are here.
Want to work with RCLX? Visit rclx.us.