The short answer
Same jobs, different place to do them
Onboarding a door-to-door rep is the same handful of jobs whatever tool you use: get them set up, get them unstuck, teach the pitch, check they are ready, see who is working, and cut the ones who are not. With texts and PDFs, every one of those jobs runs through the manager's phone. FiberPitch is rep onboarding software built for T-Mobile Fiber door-to-door agencies: a course the rep takes on their phone, with setup steps beside it, and a manager's board that shows where each rep is, who tapped Stuck, and how much real time each one put in.
If you have two or three reps who already sold fiber, a group text is probably fine. If you hire in classes, hire people new to doors, or keep giving the same coaching call twice a day, the jobs start to pile up on one person. That is where FiberPitch helps. Below, each job is laid out side by side, using RCLX as the example. RCLX sells T-Mobile Fiber door to door and moved from the first way to the second.
Job by job
Seven onboarding jobs, both ways
These are the jobs RCLX's manager used to do by hand. The full list of twelve, and where each one went, is in the jobs that came off the manager's plate.
- 01
Setup instructions
With texts and PDFs: Each rep gets an email with their codes pasted in and the setup guide, plans and order flow attached. At RCLX that was the same email, rebuilt by hand for more than a dozen reps. The PDFs that mattered most sat at the bottom of a download page nobody opened, and no one reads six PDFs at once.
With FiberPitch: The rep gets a login on day one. Setup jobs, like the headshot, the CLEAR check, the security key and the first sign-in, show up beside the course one at a time as each comes due. Printouts sit next to the step they belong to. How RCLX set this up.
- 02
Getting unstuck
With texts and PDFs: Every stuck screen lands as a text. To find out who needs help, the manager scrolls back through the thread. At RCLX, no new rep got through security key setup without texting for help.
With FiberPitch: Every setup step is one screen, with a Stuck sheet that says what to do next. The YubiKey walkthrough covers the four screens where Microsoft's sign-in tends to trip people up. If the rep is still stuck, they tap Stuck, and the board shows the rep, the step and the day. The help button says Call your manager.
- 03
Teaching the pitch
With texts and PDFs: A script on a page, then coaching calls one by one. At RCLX, the same weak spot came up on almost every call: the whole pitch, in order, at a real door. The same coaching call got given twice in one day.
With FiberPitch: The course teaches from 22 conversations filmed at real doors, with faces and house numbers blurred. There are twelve practice doors, each one following a real recorded door, and the rep says each line out loud before the choices appear. Why RCLX trains from real doors.
- 04
Proving a rep is ready
With texts and PDFs: A rep says they are ready, or the manager goes by feel from a few calls. Unless someone sets it up on purpose, there is no single moment where the manager hears the whole pitch, start to finish, before the rep goes out.
With FiberPitch: The last step is Pitch it live: the whole pitch, opener to close, to the rep's own manager. Only that manager can tap Passed on the board, and it takes two taps, so a stray one passes nobody. It used to be a shared code, but the code sat in the page source where any rep could find it. Now a pass means a manager heard it.
- 05
Knowing who is working
With texts and PDFs: You see who replies. From a group text, a rep who studied for a bit and went quiet looks the same as a rep working hard and stuck on a setup screen.
With FiberPitch: The board shows each rep on one line: where they are in the course, their setup stage, the last real thing they did, and real time on task. A film counts only with real playing time behind it, and only one window counts at a time. The board shows plain numbers, not scores. What the board shows.
- 06
Cutting a rep
With texts and PDFs: You take them out of the group text, and the PDFs and logins they were sent stay with them. At RCLX, taking a rep off the roster left their training login working.
With FiberPitch: A cut ends the rep's access to the training on the spot. Some reps go quiet and come back, so a cut can be undone: back where they left off, or back to the start for a real second run.
- 07
Spanish-speaking reps
With texts and PDFs: Someone translates the PDFs, or a bilingual manager explains things again on the phone, one rep at a time.
With FiberPitch: Every lesson and every film's captions are in Spanish, one tap away. It was added because RCLX hires reps in the Rio Grande Valley, where many reps learn more easily in Spanish.
Be fair about it
When texts and PDFs are enough
Not every agency needs onboarding software. A group text and a good setup email can do the job when:
- The team is very small. If you bring on one or two reps a season, you can call each one, and you will know who is working without a board.
- Your reps already sold fiber. A rep who has done T-Mobile Fiber at the door before needs setup help more than pitch training. FiberPitch does ask at sign-up whether a rep has knocked doors or sold fiber, and starts each one in a different place, but a seasoned rep may need little of the course.
- You hire one at a time, not in classes. Most of the pain shows up when several reps are in setup and training at once, and the same questions arrive from five people in one afternoon.
- The manager has the hours. If coaching every new rep one by one is a good use of your manager's week, keep doing it.
If you stay with texts and PDFs, a few habits help: put each rep's codes in one message, send the PDFs one at a time as each step comes due instead of all at once, and hear every new rep give the whole pitch live before they go to the field. Our guide to onboarding door-to-door reps and the onboarding checklist work either way.
Limits
What FiberPitch does not do
FiberPitch takes the repeat work off the manager. Some jobs stay with the manager on purpose:
- It does not set prices. Plan prices and promotions change, so the course teaches the pitch and the plans and leaves prices out on purpose. Nothing a rep learns goes out of date, and reps get today's price from their manager.
- It does not assign turf. Turf, targets and the first days in the field stay with the manager. At RCLX, turf requests already happen by text, so the course stopped asking for them.
- It does not replace the manager's live pitch check. The course gets a rep ready to pitch. The manager still hears the whole pitch and decides if they pass.
- It does not replace coaching calls. The fix every new rep needed moved into the course, so a call can be about that one rep.
The example
How RCLX moved from one way to the other
RCLX used to run onboarding the usual way: a hand-written email per rep, a stack of PDFs, and a phone that never stopped. It has been on FiberPitch since July 2026. Now a new rep gets a login on day one, usually before CLEAR is done, so the days spent waiting on T-Mobile's systems become training days. A pre-field training lead checks in on reps from the same board, and once credentials land and the pitch is passed, the manager hands the rep turf and targets.
Read more
- RCLX, part 4The onboarding jobs the manager stopped doingTwelve jobs, where each one went, and what stayed.
- GuideHow to tell which new reps will work outWhat to watch in a rep's first week.
- The courseWhat a rep goes throughSetup, real doors, practice doors and the live pitch.
RCLX is a FiberPitch customer. Want to work with RCLX? Visit rclx.us.